Privacy policy

Space By Nova (SBN) – Privacy Policy

Effective Date: October 2026
Website: spacebynova.com
Contact Email: spacebynovaofficial@gmail.com

This Privacy Policy outlines how Space By Nova (SBN) ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website. We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
To provide and improve our services, we collect personal information directly from you and automatically when you interact with our store:

• Personal Identification Details: Full name, billing address, shipping address, email address, and telephone number.
• Transaction & Payment Details: Order history, transaction records, and payment method details (all payment processing is handled securely by encrypted third-party payment gateways; we do not store full payment card credentials).
• Device & Usage Data: IP address, web browser type and version, time zone settings, device identifier, pages visited, and cookie interactions to optimize site performance.

2. How We Use Your Personal Information
We use your personal data strictly for lawful business purposes, including:
• Order Processing & Fulfillment: Processing payments, issuing order confirmations, packaging, and dispatching purchases.
• Customer Service: Responding to inquiries, resolving order issues, and providing post-purchase support.
• Fraud Prevention & Security: Screening transactions for potential risks, fraudulent activities, or unauthorized access.
• Operational Compliance: Fulfilling accounting, legal, and regulatory obligations within the United Kingdom.

3. Data Sharing & Third-Party Service Providers
We do not sell, rent, trade, or lease your personal data to third parties. We share your information only with essential service providers necessary to fulfill our contract with you:

• Shopify: Powers our e-commerce platform and manages backend database operations.
• Logistics & Fulfillment Partners: Delivery details (recipient name, address, and contact number) are shared with shipping partners (including CJ Dropshipping and UK courier networks) strictly for dispatch and delivery purposes.
• Payment Processors: Secure payment verification through authorized UK payment processors.

4. Legal Basis for Processing (UK GDPR)
Under the UK GDPR, we process your personal data under the following legal bases:
• Performance of a Contract: Necessary to process and deliver your orders.
• Legal Obligation: Compliance with UK tax, consumer rights, and business regulations.
• Legitimate Interests: Improving store operations, fraud prevention, and system security.

5. Your Rights Under UK GDPR
If you are a resident of the United Kingdom, you possess the following statutory rights regarding your personal information:
• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data where applicable.
• Right to Data Portability: Request the transfer of your data to another service provider.
• Right to Object & Restrict: Object to or restrict specific processing activities.

To exercise any of these rights, please contact our Data Protection Officer at spacebynovaofficial@gmail.com.

6. Cookies & Tracking Technologies
We use cookies and similar tracking tools to maintain shopping cart functionality, analyze website traffic, and enhance your browsing experience. You can manage or disable cookies at any time through your web browser settings; however, disabling certain cookies may affect store functionality.

7. Data Retention
We retain your personal information only as long as necessary to fulfill order requirements, resolve disputes, and satisfy legal and tax obligations.

8. Contact Information
For questions regarding this Privacy Policy, your rights, or to submit a request, please contact:

Space By Nova (SBN)
Customer Support Email: spacebynovaofficial@gmail.com
Location: London, United Kingdom