Refund policy

Refund and Return Policy

Customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

Returns

Our policy lasts 30 days from the date you receive your item. If 30 days have passed since your package was delivered, we unfortunately cannot offer a refund or exchange.

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Return Shipping: Customers are responsible for covering return shipping costs unless the item arrived damaged, defective, or incorrect. Return shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or if you receive the wrong product, contact us immediately at our support email with your order number and photo/video evidence. We will promptly issue a full refund or send a replacement free of charge.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method within 3 to 5 business days. Depending on your financial institution, it may take additional time for the credit to reflect on your account statement.

xchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please reach out to our customer support team.